JM
Jay M
1 reviews | Active since Nov 2016
12 Feb 2021, 15:30
DSTV, MULTICHOICE USELESS SERVICE
I have made multiple calls to DSTV to resolve error messages on my dual view decoder. No one at DSTV has the KNOWLEDGE or EXPERIENCE to resolve MY issue. In one instance I was told a technician will call me back, next I held on for 16 minutes for the agent to help me. No luck. I am a retired pensioner and have limited airtime, can someone at DSTV get back to me with an answer.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Feb 2021, 15:52Hi Jay,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Feb 2021, 15:52
Official
Hi Jay,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Feb 2021, 20:53Hi Jay,
We tried calling you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Kindly be advised that we have escalated your query to the Extra View (Dual View) team. One of the agents will give you a call and assist you with the error you're experiencing.
Kind regards
DStv: Hello Peter Team
We tried calling you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Kindly be advised that we have escalated your query to the Extra View (Dual View) team. One of the agents will give you a call and assist you with the error you're experiencing.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Feb 2021, 20:53
Official
Hi Jay,
We tried calling you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Kindly be advised that we have escalated your query to the Extra View (Dual View) team. One of the agents will give you a call and assist you with the error you're experiencing.
Kind regards
DStv: Hello Peter Team
We tried calling you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Kindly be advised that we have escalated your query to the Extra View (Dual View) team. One of the agents will give you a call and assist you with the error you're experiencing.
Kind regards
DStv: Hello Peter Team
Best regards,