DSTV / MultiChoice - useless - certainly no customer service

Every month after I make my payment - I request that the invoice be sent to me. This month I have made the request 3 (three) times & am still waiting for their / my invoice to be sent. I know that they have received each of my 3 e-mails - but nothing thereafter. What a useless company. I can't understand why customers need to request monthly invoices - surely it is up to the supplier - as a matter of course - to send invoices to their customers - monthly? After all, this is a multi billion Rand company with all the up to date systems. They know how to send monthly SMS payment reminders but once they have your money - nothing. No doubt one of their support champions will read this review and no action will be taken - as usual. Maybe it's time to cancel my subscription package with the useless user unfriendly company.