WW
Warren W

1 reviews | Active since Sept 2017

25 Mar 2022, 18:15

DSTV MULTICHOICE USELESS ACCOUNTS DEPT

I used to pay dstv via eft on my cell phone app, never authorized a debit order. On 23 March 2022 they just send an SMS deducting premium membership fees of R789.40. I cancelled my subscription with them in Feb 2022 and the still debit my account with NO authorization! I phoned numerous times to get my money credited to my bank account with no avail. You speak to one call Centre agent to another whom seems to have absolutely know knowledge of how to credit my account.

The want copy of id, copy of bank details and then also a proof of where they debited me. I use to use them for a while for streaming as a premium member but only see 10 channels. Numerous phone calls NO HELP and still 10 channels

This is ****! I want them to credit me back as im not using their stupid service.

Warren

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Mar 2022, 18:26
Official
Hi Warren ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

WW
Warren W's update27 Mar 2022, 10:49
Reviewer Update
But DSTV .... I have sent you statements , my id , proof that you deducted the money but your *** , department keep asking me for proof of payment. I DONT have a debit order with you, you just took the money and send me an SMS, how the hell must I send you a POP then!!!!!!!!!!!!!!!!!!!!!!!!!!