DSTV (Multichoice) UNSATISFACTORY SERVICE (Billing & Reconnection)

This is the UTMOST DISAPPOINTING service I've ever received in my life. DSTV has incorrectly billed me since Feb 2019 being a Premium package customer who changed to Price Lock. I informed them about the change of banking details for Feb 2019 billing that was never changed on their side. The returned debit order was paid manually into their account and we agreed that I would make manual payments every month going forward and they WILL cancel the debit order option on their system. I initially made manual payments when I was on Premium package. The debit order instruction on their billing system was never cancelled and they were billing me on a premium package subscription instead of Price Lock and the differences was accumulating monthly since Feb 2019. Numerous requests were sent to resolve the matter monthly (telephonically & via Emails) to activate my services and them rectifying my account billing. I received confirmation twice in the month August 2019 that my account has been sorted and everything should be normal from 25 September 2019. The staff members consultants/agents who confirmed this on the 29 August 2019 via email are namely: 1. Ben Rampete 2. Puseletso Letlela Even now (29/09/2019) my services was disconnected and we have no entertainment and yet payment of R729 (Price Lock) was done on the 25/09/2019. I called DSTV and now the accumulated amount is R603. I send a mail to both "***" & "***" to activate service and correct billing and still no respond. I would highly appreciate it if you can assist in this sensitive matter and arrange contact details of their CEO (Mark Rayner) for escalation.

Thanks so much... Gordon Davids