DSTV-MULTICHOICE - UNHELPFUL

On Friday 26th I called the call center to find out different packages as I wanted to reduce. The lady in error disconnected the whole service of all 3 x TV. I am on the premium package and have been paying for years and years. To date the call center can not reconnect the connection. They tell me to call in a technician to sort out. But that means I must pay for this which I did not cause. They disconnected me they should pay. No one is helping me up until now 29/08/2022, Yet the full debit order is going off on the 01/09/2022??? PLEASE SOMEONE HELP ME