DSTV MULTICHOICE UNAUTHORISED DEBITING OF PEOPLES ACCOUNT

On 25 March 2024 my bank account was debited by DSTV for a premium subscription amount of R879.00, WITHOUT MY CONSENT. I am currenting on the easy access package of R29.00. I immediately called DSTV to rectify the unauthorised debiting of money from my account. I was informed on 26 March 2024 that the subscription would be reversed. Since that date, I made several calls to follow up on when I would receive my money. I was constantly told that it takes 24 to 48 hours. Yesterday, I called DSTV again demanding payment. I spoke to Darryl who indicated that he was trying to contact the finance person and will contact me back to confirm payment. I am still waiting for the confirmation. I am absolutely livid that DSTV can simply and without authority/ permission debit my account. If it was an error, and not done with *****ulent intent, then the reversal of payment should have been done immediately. It has been 16 days and the money is lying in the coffers of DSTV. If DSTV is doing this to many other people, one can only imagine the interests it is accruing by retaining other people's money that it is not entitled to. I understand that DSTV is losing a lot of business, but does it mean that you have to resort to such tactics to increase your revenue? I am completely dismayed by the conduct of DSTV and will never trust them again. I would like to invite others who had/ is having similar issues with DSTV to share their experiences and expose DSTV for the ********s that they are!