SD
Shonelle D

1 reviews | Active since Dec 2018

02 Dec 2022, 19:56

DSTV MULTICHOICE UNAUTHORISED DEBIT FROM MY ACCOUNT

"Desperate times calls for desperate measures". Clearly this is the case for MULTICHOICE since they have managed to lose so many customers all by themselves so now they have reverted to **********ly taking money from ex-customer's bank accounts! The last I had the stomach for their awful, over-priced packages was 2017. Today, 5 years later they strategically debit my FNB account for R309. Wow! Is this what you have stooped to DSTV MULTICHOICE? It cost me a lot of time, energy and call costs to reverse this so who is going to reimburse that after you act **********ly? Close your shop. You took way too much for poor "entertainment" for decades. The least you can do is keep your fingers out of my pocket especially since I am NO LONGER YOUR CUSTOMER!!

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Dec 2022, 20:02
Official
Hi Shonelle, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards
DStv: Hello Peter Team 
SD
Shonelle D's update27 Mar 2023, 08:06
Reviewer Update
DSTV, again, do not call me. RESPOND IN WRITING TO ME FOR DOCUMENTATION PURPOSES. Firstly I am still awaiting the reason for taking my money when I am not your client and secondly YOU WILL BE REIMBURSING MY FOR BANK CHARGES AND CALL COSTS INCURRED BY YOUR ******* ACTIONS! I await your email so we take resolve this matter!