1 reviews | Active since Aug 2013
DSTV Multichoice un-allocated payment
In June/July 2017 I made payment into my DSTV account. The money was never allocated. My services keep being deactivated. I have spoken to countless call center agents and they all keep saying the same thing: "we will escalate it to the relevant department..." August 2018: I moved on to PriceLock. I still come home and my services have been deactivated. I speak to a different agent ALL the time and have to explain the story from scratch. 22/08/2018: I receive an sms stating that I agreed to pay the un-allocated amount in 6 months installments. ********** agreement and still no word from this "relevant department".
Dear Grace
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Grace
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Grace
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating the Billing on your account with our Finance Department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Grace
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating the Billing on your account with our Finance Department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,