DSTV Multichoice - the worst service I've ever experienced

<p>I have been a subcriber of DSTV for 8 years now. I was never impressed with their level of service but what I have been experiencing in the last couple of weeks can only be described as a nightmare!</p> <p>Around the end of October I received a phone call from them to inform me that a payment of R779 was "reversed back" from my account and therefore I needed to pay them that amount! As I have always paid my monthly subscription in time (during the last 8 years!) I was very surprised and told them I did not understand what was happening but I was sure I have made all the payments and could prove it. The attendent simply said if I didn't pay it imediatelly my service was going to be disconected, completely ignoring what I have just said - that I had already paid it!!! </p> <p>As I knew everything was updated I didn't give much importance to it...Sure enouth a couple of days later my service was disconected! To make a long story short, since then, my service has been disconected 4 times! Every single time I have call them, Every time I speak to a diferent consultant (of course you can never speak to the same person - how convinient), explain the whole story and they ask me to send proof of payments. I have since then sent Proof of Payments (of different months, because nobody is able to tell me to each month especifically this refers to) to 6 diferent people.</p> <p>I had to take time from my busy schedule to go to my bank (because I could not acess Proof of Payment of more than one year ago - which one of the consultants requested), and to go personally to 2 different DSTV service centres (including the one in N1 City, which I was told was the biggest one and would sort things out) and NOBODY was able to help....All they do is ask for Proof of Payments of different months, which I send, and then a couple of days later they disconect my services again. All that without mentioning all the money I have spent on airtime in each phone call (just today I was on the line with them for more than 30 min) and last week I spent R100 on airtime only with them in 2 phone calls!!!</p> <p>Seriously? And by the way, what "payment reversal" mean in any case? Sure enouth the money came out of my account...how can it be reversed back months later?!!!!</p> <p>What makes me more upset is the fact that, out of all the emails that I sent, NOBODY ever bothered to reply. Only one of them (Sixolelo Magqazolo) acknoledged my e-mail, which did not prevent them from disconecting me again in any case!</p> <p>What happens between the consultants that speak to the clients and the Accounts Department? Don't they talk to each other? Why nobody can explain to me what this reversal is about? And WHY DO THEY KEEP DISCONECTING MY SERVICES WHEN THEY KNOW I HAVE BEEN IN CONTACT AND HAVE DONE EVERYTHING IN MY POWER TO SORT THIS OUT? The minimun one would expect is for them to continue providing the services I HAVE ALREADY PAID FOR while they are trying to understand their own mess! </p> <p>Those were the consultants (including supervisors) who I sent e-mails with Proof of Paymlents to:</p> <p>- Buyiswa Gcuze</p> <p>- Marisa Fortuin (supervisor!)</p> <p>- Relebogile Seitlhamo</p> <p>- Mpho Leimela (supervisor to whom I sent several e-mails and never got one single reply)</p> <p>- Sixolelo Magqazolo (spoke to him personally at the N1 City Service Centre; he took copies of the POP that I brought and asked me to send other ones of different months, from April to Nov this year, which I did. Was the only one who ackoledged my e-mail at least)</p> <p>- Mathuto Nthuping (said she would reconect me again once she received the POP - AGAIN. Sent the e-mail. Nothing happened the whole day).</p> <p>What must a client do in a case like that? I am beyond unhappy and annoyed. I think I deserve an explanation and the issue to be sorted FOR GOOD.</p> <p> </p>