DSTV - MULTICHOICE THE WORST COMPANY EVER!!! CHARGING FOR NO USAGE, WITHOUT ADVISING OR PERMISSION!!!!!

I am extremely upset with Multichoice, DSTV! I was a cash customer, with no contract as I don't want a contract. I use to pay on the DSTV Stream APP, direct payment with my debit card. I stopped the service end of February 2024. It is extremely expensive, for repeats and it really is not worth it. I have Netflix, Amazon Prime, Disney + and Showmax. However, my parents live with myself and my son, I take care of them and my son, on my own. They do not have pension funds. I was considering reconnecting the service, for my parents sake. My mom is Afrikaans. She enjoys Kyknet and my dad is English, and enjoys all the sport he can watch. I have always been a premier subscriber. When I went into the app, to see what the subscription would be to reconnect, it shows an amount outstanding for R750.00 odd. This is excluding the subscription. This is absolutely rediculous! I have not been subscribed since end February 2024, my subscription was always up to date. I even cancelled my insurance, directly with the company that does it. I called in to find out what this amount was for. The lady advised me, it is for insurance and namola. I cancelled the Insurance. I have been calling since last year to cancel this Namola, they transfer me and the call rings and then just drops. You guys are in no position to charge the huge fees that you do, as you are, as per many news articles, in big financial trouble. Why am I supposed to pay, for something that I did not use at all and I did my part in canceling. Never could get through to Namola. The lady once again advised me they do not have a direct line and they do not take calls. I must install the app and cancel it there. After calling three to four times per month, to cancel this Namola and getting no joy, now she told me I must install the app and cancel it there. Why was I never told. Wasted my time, my money to call and never got through to them, until today this lady told me, I must install the app. I am beyond upset about this. I will not pay for something that I never used. I never authorized you to deduct any money's whatsoever or add any money's to my account. Now i am considering reconnecting, on premium. But I have to pay R2250.00 for the R750.00 put onto my account, without my permission or usage! Plus the pro rata amount which is a further R460.00! Plus the subscription of R1100.00. If this is the way you treat your customers, I suggest everyone should cancel and stream on the other platforms that I have. You guys are in no position, to demand money that was never communicated or approved by me. I want this money off my account, or you can keep your subscription. I await urgent feedback!!!!!!!