DSTV - Multichoice - The most Pathetic service EVER!!!

I have been a DSTV customer for 25 years - never missed a sub. Last month we took our decoder in as it was faulty and they swopped it out, because we also pay for insurance. This month they have loaded two premium subscriptions onto my account! I have been trying to sort it out since Monday - 29 July 2019. The complaint has been escalated by the call centre at least 5 times.... no-one calls back! Today I was told by the call centre that it would be better if I went into a DSTV shop to get it sorted as it would be quicker. If I do not pay my DSTV subs, I will be cut-off immediately.,. no questions asked, but DSTV can legally ***** from me. Going to return the debit order and finally cancel this pathetic service. DSTV you SUC****