DSTV Multichoice switch off DSTV subscription for a whole day despite taking the direct debit in advance 2 weeks earlier!

DSTV Multichoice switch off my DSTV subscription for a whole day on the 09/07/2018 despite taking the direct debit in advance 2 weeks earlier for the month of R1170 on the 28 June 2018. Spoke to Phuma in the contact centre who advised the price lock had expired the reason for DSTV deactivating all my services despite taking their Direct Debit in advance for the month from my bank account. Phuma advised it is a automated system that disconnected all services. I spent 20 minutes on a phone call to DSTV to reactivate all my services, no apologies, no sorry for inconvenience! Now waiting for a call back to reactivate the price lock! Shocking to pay for a service and find the service is disconnected for this ridiculous reason. Very poor service and attitude from DSTV Multichoice! Very bad! There is no monopoly in SA, DSTV can do what they want, when they want and please to their customers who pay them!