DSTV MULTICHOICE SUCKS

Over last few years we have had many questions about how we are being billed for the service and we have accepted all the nonsensical explanations of their staff.

We have been paying R385 sub fee plus R20 insurance for our package since February with extra-view connected and at the beginning of November we asked for an additional insurance to be added for the second decoder "insurance" which would have brought the total to R425. My wife sent a whats app on the 24th asking what the balance was and nobody responded. She then went on to R405 on the 24th (my fault because i didn't let her know about the extra R20) our service was then disconnected and we were asked to pay an additional R189 but the service was still disconnected and we were instructed to pay another R49 which now totals R643 but to our surprise we were rather slapped with a disconnection and a fee of R49 however our service was still disconnected no the 27th November this even after having paid over R594 as was expected.

We also pay insurance of R20 insurance for your decoder so they can "replace it" but what they don't say is that it will be replaced with another persons repaired decoder.

And after it call the consultants drops the phone because he cannot explain why my statement shows R568.55 with an outstanding balance of R49 however i paid R594

this decoder "wont even call it mine because it comes from another persons house hold" is still giving problems.