AF
Albertus F
1 reviews | Active since Sept 2023
29 Sept 2023, 14:24
DSTV MULTICHOICE - STREAMING PROBLEMS
A. J. Fourie DSTV Customer number: *** I paid my instalment on the 26th September 2023. The same night my streaming service was discontinued due to "non payment". I contact them and at last get an email address to submit the proof of payment, not a text vergin, but the copy from my bank statement. Today on the 29 Sept 2023 I contacted them again and the person on live chat said I need to submit a statement on which the payment reflects. But since the email on the 26th nobody did anything about my account. Seems to me that I need to submit "pops" to everyone talking to me on live chat. I do not understand why they need more proof.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Sept 2023, 14:40Hi Albertus,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Sept 2023, 14:40
Official
Hi Albertus,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
AF
Albertus F's updateReviewer Update
29 Sept 2023, 17:36I am waiting for my package to be activated according to person Jonas who talk to me 15 minutes ago.
Thank you.
Thank you.
AF
Albertus F's update29 Sept 2023, 17:36
Reviewer Update
I am waiting for my package to be activated according to person Jonas who talk to me 15 minutes ago.
Thank you.
Thank you.