KM
Kabelo M

1 reviews | Active since Nov 2012

16 Dec 2021, 06:47

DSTV Multichoice *****ing my money and management taking no responsibility

I am on a 24 month price lock premium package (R948) however, last month on 15 December 2021, multichoice debited and amount of R2098. I have been in contact with Multichoice several times and I sent them all the documents they requested, to date my issue has not been resolved. Fast foward 15 December 2021, they debited me an amount of R1777 with no explanation

Multichoice has no regard for me as a customer. A bunch of *********** employees who cannot do their jobs and management is also not taking any responsibility in resolving my issue

I need this to be resolved within three working days, else the matter will be referred to my attorneys for further handling. I really cannot deal with this kind of recurring nonsense and incompetence. I am so dissapointed in these ******* who keep on *****ing my hard earned money

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Replies (1)
KM
Kabelo M's update17 Dec 2021, 10:53
Reviewer Update
17/12/2021: Please note that I am on the line with Ntombizane Charles who has since put me on hold for over 30 minutes and is busy chatting to her kids in the background and not assisting me. I have never experienced such arrogance, disregard for customer service, and incompetence in my life

Serious action and consequence management needs to be app**** on this employee. This is such a bad reflection on Multichoice/Dstv and I do not think the brand needs to be associated with such *********** and arrogant employees. I need to escalate this matter and see it through until action is taken

My issue dating back to 15 November 2021 has still not been resolved and DSTV debited more money again on 15 December 2021. This has gone from being an error to pure thievery. DSTV/Multichoice is basically *****ing my money and this needs to stop