NvdM
Norman van der Merwe

1 reviews | Active since Sept 2019

04 Aug 2020, 20:13

DSTV Multichoice - *****ing, lying, thieving - unfortunately 1 star is minimum rating

Last year, 2019, I signed up to DSTV Price Lock for R899. The contract is for 2 years you will be locked in a price and have no price increases. From the beginning, I was paying R949 and despite numerous attempts to find out why I was paying more than the contracted R899, To this day, I have never received an answer. Part of my query was also regarding insurance and it was determined that I was paying insurance for decoder care and this was summarily refunded after many hours of cellphone cost calls and been sent from pillar to post. This insurance would again reel its head later and have to be refunded. Then come May 2020 and my subscription increased to R1042 and I have since tried in vain, using every platform available to resolve this issue. I again had R1008 deducted in July again in August and have spent hours on my phone speaking to bad attitude consultants, who make promises and either lie and tell you it has been escalated or is at the finance department and a "manager" would call me back. The easiest would seem to be to reverse the charges with my bank but DSTV Multichoice have the upper hand as they will just cut my service. I have no way of resolving this issue and to stop DSTV Multichoice from *****ing my money. Excuses of lockdown, manager will call me, it has been escalated, or some other lie just never cease. Do yourself a favour, stay away from DSTV Multichoice and rather go with Netflix and the like.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Aug 2020, 20:43
Official
Hi Norman van der Merwe, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team