GM
Gladys M
1 reviews | Active since Aug 2018
28 Jul 2021, 11:25
Dstv multichoice spin the wheel of happiness is a ****.
So disappointed with Dstv. Someday around may I spinned the wheel of happiness and won a FREE upgrade from compact to compact plus, surprisingly I'm now expected to pay for that upgrade which I didnt intend on having had it not been their wheel competition. I
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Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Jul 2021, 11:36Hi Gladys Maharala ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply28 Jul 2021, 11:36
Official
Hi Gladys Maharala ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
GM
Gladys M's updateReviewer Update
17 Aug 2021, 09:08Dstv
After I made several calls and sending emails my query is still not resolved and I'm now disconnected. I paid R1200 so far for a package of compact and family because of being overbilled so I can stay connected. Today the outstanding amount has escalated and I'm disconnected. Ntokozo, one of your consultants advised through email that I pay only for packages that I'm using which is compact and family and I paid more than that. Why am I disconnected whereas I paid? Why is your billing unfair and increasing without a reason? Should I continue paying for the errors made by your billing department that are unexplainable? After being a loyal customer Is this the best you can give?
Please attend to my query, I want to understand that why is R295 for family and R409 for compact ended up being R1700.
After I made several calls and sending emails my query is still not resolved and I'm now disconnected. I paid R1200 so far for a package of compact and family because of being overbilled so I can stay connected. Today the outstanding amount has escalated and I'm disconnected. Ntokozo, one of your consultants advised through email that I pay only for packages that I'm using which is compact and family and I paid more than that. Why am I disconnected whereas I paid? Why is your billing unfair and increasing without a reason? Should I continue paying for the errors made by your billing department that are unexplainable? After being a loyal customer Is this the best you can give?
Please attend to my query, I want to understand that why is R295 for family and R409 for compact ended up being R1700.
GM
Gladys M's update17 Aug 2021, 09:08
Reviewer Update
Dstv
After I made several calls and sending emails my query is still not resolved and I'm now disconnected. I paid R1200 so far for a package of compact and family because of being overbilled so I can stay connected. Today the outstanding amount has escalated and I'm disconnected. Ntokozo, one of your consultants advised through email that I pay only for packages that I'm using which is compact and family and I paid more than that. Why am I disconnected whereas I paid? Why is your billing unfair and increasing without a reason? Should I continue paying for the errors made by your billing department that are unexplainable? After being a loyal customer Is this the best you can give?
Please attend to my query, I want to understand that why is R295 for family and R409 for compact ended up being R1700.
After I made several calls and sending emails my query is still not resolved and I'm now disconnected. I paid R1200 so far for a package of compact and family because of being overbilled so I can stay connected. Today the outstanding amount has escalated and I'm disconnected. Ntokozo, one of your consultants advised through email that I pay only for packages that I'm using which is compact and family and I paid more than that. Why am I disconnected whereas I paid? Why is your billing unfair and increasing without a reason? Should I continue paying for the errors made by your billing department that are unexplainable? After being a loyal customer Is this the best you can give?
Please attend to my query, I want to understand that why is R295 for family and R409 for compact ended up being R1700.