DSTV MULTICHOICE SHOCKING SERVICE!!

On the 23 Nov 2022, I downgraded from a R429 package to a R120 one. I even phoned to make sure we are on the same page. They even sent me an sms to confirm that. To my surprise, on the 1st Dec 2022, a debit order of R429 went through.

I phone them, and was told to send a bank statement, reflecting the debit order and ID copy, which I did. Since then there is no sign showing that i will ever get my refund back, Instead at some stage i was INFORMED that they will be using these money to pay for the upcoming months, without me having given them the GO-AHEAD!! I got a call saying i will receive the money on the 2nd -03rd Jan 2023, but without luck! All along, from the start, i was the one sending follow up emails, no response. Instead i got a second reply, requesting the very same documents i have emailed before. I did resend. Still nothing happened!!

I had a project that i was going to do, that's why i downgraded the package. They actually messed my plans!! Getting a refund from DSTV Multichoice, is a nightmare!! They are quick to deduct money when you upgrade but too slow to pay back what is due to a customer!! I even spoke to a lady called Busiwe, who also promised to call back, but never did!! What an ***********, shocking service!!!