DSTV (MultiChoice): Shocking service after being *******ly debited
Our DSTV was cancelled in 2021. Suddenly, DSTV (MultiChoice) has begun debiting our account again without any permission whatsoever! Does this happen to anyone else?
An email was sent - no action taken.
On 2 Dec 22, two calls were made to the call center. The first "team member" suggested I DRIVE to Multichoice to sort it out!? When I requested a reference number for the call, I was given an incorrect, incomplete reference number. I have requested a copy of this call and the email address for the senior manager in charge to be mailed to me - I believe this is Mr Ludwe (still waiting for this email). The call quality was bad so I requested the agent call back. This did not happen. Shocking service!
The second call resulted in a more promising "team member's" assistance. Unfortunately, while being put on hold, the call got cut off. She, too, had said she'd call back should this happen. No call back. Again, shocking.
DSTV (MultiChoice) - Appalling. What other word would you use to describe this situation and the "service" that followed?
Details First call 16:59 yesterday, REF 384185 Second call yesterday, REF***3-I152 (Re refund and immediate stop to ******* debiting) Second call yesterday, REF***3-I150 (Re shocking service during call at 16:59)
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Please attempt to call again from 8am tomorrow (Mon 5 Dec 22).
I received your mail today (REF***2) acknowledging that we were debited incorrectly and that we will be refunded by latest 22 Dec 22. This is an incredibly long turnaround time. Please arrange our refund sooner as we are now out of pocket.
Please also attend to REF ***3-I150 (Re shocking service during call at 16:59).
Thank you
Gloria
Please attempt to call again from 8am tomorrow (Mon 5 Dec 22).
I received your mail today (REF***2) acknowledging that we were debited incorrectly and that we will be refunded by latest 22 Dec 22. This is an incredibly long turnaround time. Please arrange our refund sooner as we are now out of pocket.
Please also attend to REF ***3-I150 (Re shocking service during call at 16:59).
Thank you
Gloria
Multichoice confirmed that we had been incorrectly debited and refunded our money.
This month, Multichoice debited us illigally AGAIN - you have NO permission to take money from our account!!!!!!!!!
Refund our account IMMEDIATELY please and do what you said you would do which is to cancel the subscription that we never had to start with.
Previous reference number that should have finalised and resolved this last month: REF ***3-I150.
Regards
G Dashwood
Multichoice confirmed that we had been incorrectly debited and refunded our money.
This month, Multichoice debited us illigally AGAIN - you have NO permission to take money from our account!!!!!!!!!
Refund our account IMMEDIATELY please and do what you said you would do which is to cancel the subscription that we never had to start with.
Previous reference number that should have finalised and resolved this last month: REF ***3-I150.
Regards
G Dashwood