1 reviews | Active since May 2020
DSTV MultiChoice Shocking Service
Caller MultiChoice as I had to get a new Explora as the old one was faulty. There are no box office movies loaded and extra view not working. Waited 24 hours but no charge. Even phoning the call centre is frustrating, voice prompts are ridiculous and long winded when all you want to do is speak to a human being. Eventually got through to a human being who kept on insisting that "everything was fine on her side", regardless of what I said. Without even a "hold on please" I was suddenly subjected to ear shattering music and after 15 minutes gave up and put the phone down. So still no resolution to my problems and used up most of my airtime on top of paying an exorbitant amount when I don't have access to everything I'm paying for.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I sent a signal for the Box Office processing of downloading to be a quicker and i have also linked your extraview decoder successfully.
Kind Regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I sent a signal for the Box Office processing of downloading to be a quicker and i have also linked your extraview decoder successfully.
Kind Regards,
DStv: Hello Peter Team
Best regards,