JH
JM H
1 reviews | Active since Aug 2014
20 Jun 2017, 17:42
DSTV MULTICHOICE **** Service
<p>I have been on the DSTV premium package for more than 7 years and recently on the 24 month contract - I have never missed a single payment ever - then I get home and my service is suspended due the the contract that came to an end - they notified me in advance that my contract was coming to an end and that I will now be on a month to month again. This is all fine, but not the fact that they then suspend my account and I have to call in and after a 8 minute call and being told by the cgent that I am not listening, still not sorted. Now I am waiting for them to call me back.....</p> <p>How can you (DSTV) suspend my service like that and make it my problem!!!</p> <p> </p> <p>And your agent Tumelo needs attitude training, I am not his child!! </p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Jun 2017, 18:25Dear JM
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply20 Jun 2017, 18:25
Official
Dear JM
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Jun 2017, 13:46Good day Mr JM Horn
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please be advised that we have corrected the billing on your account and activated your service on the DStv Premium Package.
Your next payment date is on the 1 July 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Jun 2017, 13:46
Official
Good day Mr JM Horn
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please be advised that we have corrected the billing on your account and activated your service on the DStv Premium Package.
Your next payment date is on the 1 July 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,