Dstv Multichoice send your employees for training please.

Why is it that I constantly have to come on hellopeter to get results because DSTV agents are not informed about their own products or FAQS definitions about Access fee,I took out the DSTV Premium package 24m contract including access fee(The Access Fee gives you an additional viewing environment without having to pay an extra subscription, and so saves you money. This additional environment can be through another decoder connected in XtraView or through the recording capacity on your decoder)and Showmax as you can see I attached the definition of access fee from the DSTV Website but now my monthly payment isn't R899 anymore it's higher and when I explain to them what is access fee it seems no one knows or understand,can DSTV put their employees through proper training.And please resolve this issue I can not pay more than what I wanted and what the Pricelock Premium contract package Stated please and thanks.