DSTV (MultiChoice) see fit to increase monthly premiums even though price lock was signed up

I took out the Pricelock with the Explora Decoder for August 2021 and have had no problems until Multichoice decided to deduct R70 per month more than the pricelock that I signed up for and that had been deducted from my account the last 3 months, namely August, September and October – R829.00 per month and NOT R899.00 per month.

I have asked to get a copy of the original tape recording of the conversation that I had with your sales consultant who contacted me on my cellphone and discussed the whole price lock deal with me. I am sure that the price quoted for the next 24 months is/was R829.00 and I therefore want to get a listen to this tape recording as is my consumer right.

I will also in future never ever agree to anything via the telephone – I want that I writing, as Multichoice seem to renege on their commitment to their customers.

I hope that I will receive feedback to get this query resolved as I am extremely unhappy with the way DSTV (MultiChoice) ignore my query and simply think that time will let this die and I will accept the additional R70 per month over the remaining 21 months - not so.