JK
Jaco K
1 reviews | Active since May 2018
15 Jul 2020, 13:51
Dstv Multichoice Secunda
So as if it isn't enough that we have to watch the same shows over and over again, my Explora 2 decoder decided suddenly it can't show catch up and box office..called the call center and was told I must take my decoder to nearest multichoice, so I did..only to be told that they can see there is a problem with the decoder( yes we knew that already) and they have to exchange the decoder, unfortunately the Explora 2 is discontinued and I will have to upgrade to Explora 3 now, for only R630 ....time to cut Dstv for good..thanks for making the choice so easy
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Jul 2020, 15:46 Hi Jaco,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Jul 2020, 15:46
Official
Hi Jaco,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Jul 2020, 21:32Dear Jaco,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
There are repeats on DStv’s channels – no doubt about it – however repeats are part of the pay-TV service around the world. There are a number of reasons why this happens, the main reason being that programmes are repeated to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Now with regard to the decoder, our records indicate that 2 decoders on your account have insurance on
A*** - *** and P*** - ***, so if you're replacing these decoders then there should be no additional charges.
Should you wish to engage any further regarding this or any other matter, please contact us on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
There are repeats on DStv’s channels – no doubt about it – however repeats are part of the pay-TV service around the world. There are a number of reasons why this happens, the main reason being that programmes are repeated to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Now with regard to the decoder, our records indicate that 2 decoders on your account have insurance on
A*** - *** and P*** - ***, so if you're replacing these decoders then there should be no additional charges.
Should you wish to engage any further regarding this or any other matter, please contact us on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Jul 2020, 21:32
Official
Dear Jaco,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
There are repeats on DStv’s channels – no doubt about it – however repeats are part of the pay-TV service around the world. There are a number of reasons why this happens, the main reason being that programmes are repeated to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Now with regard to the decoder, our records indicate that 2 decoders on your account have insurance on
A*** - *** and P*** - ***, so if you're replacing these decoders then there should be no additional charges.
Should you wish to engage any further regarding this or any other matter, please contact us on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
There are repeats on DStv’s channels – no doubt about it – however repeats are part of the pay-TV service around the world. There are a number of reasons why this happens, the main reason being that programmes are repeated to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Now with regard to the decoder, our records indicate that 2 decoders on your account have insurance on
A*** - *** and P*** - ***, so if you're replacing these decoders then there should be no additional charges.
Should you wish to engage any further regarding this or any other matter, please contact us on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,