SG
Shaun G
1 reviews | Active since Dec 2021
21 Apr 2023, 13:37
Dstv multichoice refuses to refund my money
Similar to other reviews. DSTV can't or won't refund my money. Since 1st April where they happily debited my account on cancelled service because it was too late to stop. First 3 days to refund, then 3-7 days on next call. Thereafter 7-14 days and refund has already been approved twice. 3 days ago it was escalated with 48 hrs response - never happened. Called today and asked for supervisor - they are busy and a we'll call you back. I was going to subscribe to their streaming platform but why spend more money on a company that can't even handle basic issues. DSTV, you took my money for nothing, pay me back !
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Apr 2023, 16:38Hi Shaun,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Apr 2023, 16:38
Official
Hi Shaun,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
SG
Shaun G's updateReviewer Update
24 Apr 2023, 18:31I was called my DSTV on Saturday and assured that I would be refunded by Monday. If not, I should follow up here. Well, it's end of Monday now and still no refund DSTV. Surely, if you can take money on time for no service you should refund it timeously. 4th week now and I fully expect long weekend excuses to be given on Wednesday. Really pathetic and now, count me out of using your streaming services.
SG
Shaun G's update24 Apr 2023, 18:31
Reviewer Update
I was called my DSTV on Saturday and assured that I would be refunded by Monday. If not, I should follow up here. Well, it's end of Monday now and still no refund DSTV. Surely, if you can take money on time for no service you should refund it timeously. 4th week now and I fully expect long weekend excuses to be given on Wednesday. Really pathetic and now, count me out of using your streaming services.