DSTV Multichoice Refund the extra money you debited from me

On 24.08.18 I received a sms from Multichoice advising that I qualified for an upgrade to Compact Plus for R460 per month until 31.03.19

I called Multichoice and upgraded my package from Compact to Compact Plus. On 29.08.18 I received a sms from Multichoice advising my debit order that is due on 01.09.18 will be for R535.58 which is the normal price for Compact Plus including R20 for the insurance I pay for the decoder.

I called Multichoice and was advised to email a screenshot of the sms saying I qualify for the package at R460pm.

I was told that the query was escalated to the supervisor and that the difference debited from my account would be deducted from my next debit order due on 01.10.18.

On 01.10.18 I was debited for R529. Again I called Multichoice querying the amount debited. I was told that the amount of R460 was not loaded onto my account.

After numerous calls to Multichoice at my expense I was told that my refund was in the queue as there was a backlog with regards to refunds. An amount of R98 was supposed to be refunded into my account and to date nothing has being refunded. I cannot keep calling Multichoice to find out about my refund. And if Multichoice is going to offer people special packages it should be loaded on the system. The service is very poor at the call centre because every time I call I have to explain why a refund is due to me. Then I am told that my refund will be done in so many working days but no refund is received.