Dstv multichoice Randburg

today afternoon around 3:00pm,i made a phone call to multichoice call centre,i spoke to the lady by the name Wendy Swartbooi i asked her to change my package as i couldn't get help from multichoice's chart box watsapp machine,she told me she cant help at the moment she has to ask her superiors, telling me i will get an sms that validate change of package plus amount to pay during the day, till this time am still waiting for the sms, we all have access to upgrade/downgrade of package as multichoice's clients ever since, its there on watsapp self service system and as far as i knew its even there when ever one phone's the call centre and its been there for years, now only today its not there it is held by the superiors locked.this is not the first time i got bad service from multichoice's consultants or is what they been trained for to lie and waste our time the money we put to phone in and only to find out that youre request was for nothing invain,how can such a big co.like multichoice having people with the same problem of neglecting clients not respecting their duties,am very disappointed by this , such a big company hiring amatures irresponsible consultants who got no respect humanity for the people who pay their salaries we made multichoice it wont render services without consumers/clients.