DSTV Multichoice poor services

The after sales and call centre service to customers is **********. I have a DSTV compact subscription which is paid up. I realised via a sms that my service was suspended at least every week for the last 3 weeks.

It seems that the DSTV system automatically upgrades my services to the premier package. Every week I spend at least an hour trying to sort this matter out. I am told by Amanda ( call centre operative) on 30/11/2019 that I must pay the difference between the premier and compact packages. Once payment is received then only can I get the service. Why should I pay for a service that I did not need?

Further, Amanda tells me on the phone that there is no available manager in the call. They attending a meeting . Come on its saturday and its 15h15. Does anyone buy this story?

My services are still offline . The call centre ambient noise is so high .. it really compliments my rating of DSTV.

I trust that others will share their experiences.