Dstv multichoice poor service. Unhappy client

Poor service I have ever since. Lack of customer service. Thabang falsely upgrade may package to compact, which I complained in March and they fixed the problem. Same thing happened again in April sayimg I owe money because of the me upgrading I told them to go back the previous recordings. Lelethu tried to help said they have confirmed that I dnt owe them and they will reconnect me but nothing. I called many times spoke to sinoxolo she put me on hold for 40 mins saying she want to confirm with the supervisor then hung up. Called again that agent said she will call me after 30 mins but 7 days passed and I called again yesterday after confirming my security questions she said she is calling the manager then hang up...im still not connected meaning I'm paying my premium just for the sake of paying... All I do is spend money for their lack of respect....