AM
Akhona M
1 reviews | Active since Feb 2021
22 Aug 2022, 16:33
DSTV MULTICHOICE Poor Service and lack of proper communication
Poor Service as a results of poor communication, all the consultants I have been trying to speak to all are failing to resolve my issue with DSTV Multichoice and mind you it's a 2021 February issue which was resolved.
Secondly what do I do if consultants can't resolve it and it was escalated to managers who promised to conclude on the investigation up until now it has not been resolved and they have been promising to get back to me none of that has happened. Additionally I am the one who has been calling so far have used R220 to buy airtime as I follow up with this matter.
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Replies (2)AM
Akhona M's updateReviewer Update
22 Aug 2022, 17:02Thank you I hope this gets to be solved for once and for all.
AM
Akhona M's update22 Aug 2022, 17:02
Reviewer Update
Thank you I hope this gets to be solved for once and for all.
AM
Akhona M's updateReviewer Update
23 Aug 2022, 09:18This is really unfair treatment by DSTV MULTICHOICE, I have been doing follow ups that are just not taken seriously, using my airtime to talk to their *********** call center agencies.
Every time you must start afresh your story and you are then it is escalated but it never gets to be resolved. To date I have used R280 to buy airtime.
Its not as if one is obliged to stay with Multichoice I want to resolve this issue and leave this useless Company.
They don't want to hear anything from the customers the only thing they would tell you is that from our record it says this can't make up thier decision.
Yhoo this is really poor my case have been escalated 3 times already and all don't come back with any resolution
Every time you must start afresh your story and you are then it is escalated but it never gets to be resolved. To date I have used R280 to buy airtime.
Its not as if one is obliged to stay with Multichoice I want to resolve this issue and leave this useless Company.
They don't want to hear anything from the customers the only thing they would tell you is that from our record it says this can't make up thier decision.
Yhoo this is really poor my case have been escalated 3 times already and all don't come back with any resolution
AM
Akhona M's update23 Aug 2022, 09:18
Reviewer Update
This is really unfair treatment by DSTV MULTICHOICE, I have been doing follow ups that are just not taken seriously, using my airtime to talk to their *********** call center agencies.
Every time you must start afresh your story and you are then it is escalated but it never gets to be resolved. To date I have used R280 to buy airtime.
Its not as if one is obliged to stay with Multichoice I want to resolve this issue and leave this useless Company.
They don't want to hear anything from the customers the only thing they would tell you is that from our record it says this can't make up thier decision.
Yhoo this is really poor my case have been escalated 3 times already and all don't come back with any resolution
Every time you must start afresh your story and you are then it is escalated but it never gets to be resolved. To date I have used R280 to buy airtime.
Its not as if one is obliged to stay with Multichoice I want to resolve this issue and leave this useless Company.
They don't want to hear anything from the customers the only thing they would tell you is that from our record it says this can't make up thier decision.
Yhoo this is really poor my case have been escalated 3 times already and all don't come back with any resolution