DSTV Multichoice - Poor Service about to cance;

I am extremely unhappy with the service I have been receiving from DSTV Multichoice. 3 Weeks ago I had to have my decoders replaced by their service centre in Benoni. After finally receiving the replacement decoders I was told they were having issues connecting my extraview and that it has been escalated and should be resolved within a day or 2. 3 days passed and still no connection. I then called the call centre and they gave me the same story of being unable to connect me and that they have escalated it. today its been almost 2 weeks of escallations and still my extraview decoders are not connected and each time I phone I get the same excuse with no results. This is really frustrating and at the point of where I will cancel DSTV Subscriptions completely