DSTV MULTICHOICE -- POOR SERVICE

I am super frustrated by the shaby customer service received from the MultiChoice Call centre. Following a request in August that they suspend my DSTV service until I return from holiday, I called them on 19 September to tell them that I was home and to please reconnect. I had to eft them some money and they reconnected straight away. But they have effectively charged me for 19 days and not 12 days. I have phoned them 4 times since then, and after detailed explanations I am told that a supervisor will contact me (on the one occasion had the phone put down in my ear). This never happens. I am still out of pocket R214.47. Not a lot of money, but it is the principle. What it is to be the only players in the market!! I would leave them tomorrow if there was someone to move to.