DStv (MultiChoice) poor service

i have find out that again this morning that my services are disconnected for the second time and i was requested to send proof of payments on the 20th September 2019 and it was reconnected last Tuesday 24 September 2019 but to my surprise I am disconnected again today ,again please find proof of payment for Customer number: ***0, please note that the payment was made on the 16 September 2019 before I was charged reconnection fee unfortunately i did not put reference number but it was paid on the 16th this months but i was requested to forward proof of payment which i did last tuesday 24 september 2019 and i was reconnected but today guess what i was disconnected again