Dstv Multichoice poor service

A lady called me Friday afternoon and part of the process was that she was going to disconnect and connect my dstv immediately. Only to find out when I get home at night she didn't connect it back. Now I had to call them for reconnection and only to find that she had left my account not linked. What kind of service is that, how do you do something and leave it incomplete. But the guy I spoke to at night when I called was very helpful, thank you.