DSTV Multichoice poor service

I am appalled at the service received after being a loyal customer. I had contacted DSTV contact centre numerous times in order for them to change my package for a month of which I was notified it was changed and I had paid all costs, then the agent on the line says they have been experiencing technical problems and that i should call back every 2mins to ensure all is in order, So i call back like asked to do and waste tons of airtime going through same security questions and same instructions over and over for 3days. I get told different stories each time like; my dstv was discontinued and i need to reactivate I ask why when i have already paid on time for my package and wasn't given a proper answer and had to pay reactivation then after wards my dstv is still not connected and I call back and get told i need to pay a reactivation for my previous package which didn't make sense as i changed packages. After all this the agent says they can see my payments but if they are to reactivate i need to pay more as another complete payment, fo what when I have paid so much for nothing already. After this numerous calls and speaking to agents I get told that they will log this with the supervisor and i will be notified shortly. i gave my details which was already on system with agent whom was talking to me and still over weeks have not received any feedback and my account is still not activated. i am very disappointed in the service and lack of duty to resolve this. I should be refunded all my payments as i have paid for nothing for the month.