DSTV (MULTICHOICE) POOR SERVICE

<p>Our old Dual Decoder broke last year in June 2016. We bought about middle</p> <p>June 16 two new single view HD decoders because the dual decoder was outdated and could not be repaired. We called Multichoice's call centre to cancel the dual decoder and to activate the two HD decoders on the same day. This is suppose to be done on one day because the old one did not work anymore and needs to be de-activated and the two new ones had to be activated. This is what we requested in June 2016. In September 2016 Multichoice informed us that there are a shortfall of R170.00 on our account. After several phone calls they told us it was the Xtra View of R85.00 per month for two months that was wrongfully added xtra on our account and they told us they will reverse it. They charged us 2 x R85.00 incorrectly because the dual decoder was cancelled and the other 2 HD decoders were activated. So only one xtra view needed to be paid. They charged us double. Since September up to now we phoned several times to query this shortfall. Everytime they tell us it will be reversed but nothing happened. We also went to the Client Service Centre at Wonderpark in April 2017 and they said they will also give it through because it was incorrect. Up to now nothing has been done. I phoned again in July 2017 and the Call Centre assistant told me that we have to pay it because we only cancelled the Dual Decoder 30 Aug 2016 and not 30 June 2016 which is rediculous because we requested on one day to de-activate the old one and activate the 2 new ones. Please help us in this regard. Thanks Karen la Grange</p> <p> </p>