DSTV Multichoice Poor Customer Handling

I have called in to query my statement and get clarity on charges on my account and was assisted by Nelisa Mbobo who was impatient ,rude and could not provide me with answers instead vented her frustration of lack of information on me. I continued asking her to explain and she just left me talking alone and eventually cut me off. I was busy explaining to her that what she is telling e doe not add up and is not on my statement can she open my statement as is on my side.She dropped me . For this I want to say I am willing to cancel my services permanently with DSTV if we are going to be treated like trash as if they owe us a favour . I am extremely disappointed with her customer handling. All I wanted was clarity in order to reconnect my services ,Somewhere in April I requested for a cancellation of my other card ad i am told it was only done yesterday , meaning I have been paying for services I did not use in May and June. My email ***