1 reviews | Active since Sept 2018
DSTV/ Multichoice poor as can , ********* revenue generation
I have never been been surprised by DSTV/ Multichoice poor service , from continously needing to incur cost of technicians for equipment and service problem , to having to forcibly upgrade equipment due to their glitches . Due to lack of true competition they always primed and ready to manipulate and exploit viewers .
It came no surprise to me about the inefficiency this weekend , when my services was cut firstly for apparently non payment , which was 3 days prior to them cutting my services . Then having the circus show off me trying to email them the proof of payment , to then been told no they can only reconnect after a apparently a shortfall of R 37.00 and all that said and done wasting 2.5 hrs on the phone , running around trying to make a payment of R 37 because all easi pays were down and they had a problem with FNB . So after spending half my Sunday morning trying my services reconnected , and finally getting making R 37 rand payment through a bank and emailing them proof once more , only to have have my service disconnected today once more and receiving a sms saying I know owe them R 1384.40 ., instead off the R 1337.40 which was sms sent me on Saturday .
I find it amusing that a service provider who we are paying in advance , whose allowed to generate extra revenue so *********ly . I am not sure why the change , but I am still asking the question I have pay dstv a combined fee off R 1260.00 , for premium , indian , pvr and extra views ...they could have easily suspended a extra view if they wanted immediate payment . However , they all always choose to suspend the entire service because then they get to create additional revenue for re- connection. A re- connection fee is normally charged were entity needs to physically go to site of disconnect to reconnect , however , multichoice as taken it to a new level ...they get to create ******** and ********* income , but simply sitting on their asses and simply typing om their keyboards.
Grow a spine or atleast have some since off morality or ethics . Our government needs to stop supporting such entities and truely open our airwaves to much more efficient and effective service providers .
I am absolutely disgusted .
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
