DSTV ( MULTICHOICE) POOR ACCOUNTS AND CUSTOMER SERVICE.

<p>I have been receiving sms's from Dstv saying that I'm 2 months behind payments, to my surprise because I pay annual. I called to find out what was going on and I was told that they will have the matter looked into. I called again and again and they said my account had be sorted and that I don't owe them anything. I'm mean hello, really I pay annually. I requested that they send me a letter that states the matter is sorted as it affects my scoring on ITC. It's almost 2 weeks since I have requested this letter and until now I have not received it. I spoke to 2 Dstv managers Shezlin and Pamela who were of no help to me. Even worse the Pamela woman said she will get back to me before 4pm yesterday and I'm still waiting 'til now. How unprofessional is that?????All I get is we logging a call......it's not my problem that their accounts people don't know what they are doing. Why must I be inconvenienced for their error. My question is how many of their clients have paid money to Dstv that they didn't owe? They have No customer service what so ever. How hard could it be to write a letter to sort out this mess. They are able to drag ones name in the mud and not fix it. They don't offer us as clients anything new but repeats after repeats. This is just nonsense. </p>