DSTV (MULTICHOICE) PLEASE PAY BACK ALL MY MONIES URGENTLY!

Item: DStv (MultiChoice)
Rating: 1
Author: Ivan S

Dear DSTV (Multichoice) you seriously need some competition. We are lodging this as our fourth complain. Twice via this platform and twice at your walk in centre in Kimberley. You had a damn ***** installer that you send to us on 21 December 2021 to install new decoders. We told him that we will no longer take the offer - he never left the decoders with us - but now we are billed for the decoders - need an urgent refund.

Secondly - we went to your offices in Kimberley asked for the matter to be rectified the last agent was very helpful - we asked for monthly cash payment - boom debit order went off in April 2022.

We are now paying more than the R699 - but not getting Premium Services. Have been with DSTV for several years - but now I am considering going to Open View and cancel my services with DSTV - it is pathetic.

You need serious competition.

Your call centre agent called me and put jam or honey on my mouth - he never gave me feedback on my account issues.

I need an urgent response and refunds due ASAP.

Regards, Ivan Steenkamp

Helpful (0)

Replies (2)

Ivan S's updateReviewer Update

06 Apr 2022, 15:03

Dear DSTV - your response was exactly the same on 14 February 2022 - Valentine's Day - hope you improve this time.

Ivan S's update06 Apr 2022, 15:03

Reviewer Update

Dear DSTV - your response was exactly the same on 14 February 2022 - Valentine's Day - hope you improve this time.

Ivan S's updateReviewer Update

18 Jul 2022, 12:41

Dear DSTV - Multichoice - to date your service has not improved. My decoders and services have been stopped due to account queries that could not be resolved and even ********** activities happened on the account.

We have done several in person queries at your center in Kimberley (today, 18.07.2022) is another day - but no success - frankly, the agents are just *********** and useless.

The story below is like my situation.
https://mg.co.za/top-six/2022-07-16-a-*********-is-enjoying-my-dstv-subscription-and-multichoice-doesnt-seem-to-care/

I need a very urgent resolution on this matter - we have been suffering the losses since December 2021.

Contact me urgently on *** or ***.

Ivan S's update18 Jul 2022, 12:41

Reviewer Update