GG
Gavin G
1 reviews | Active since Feb 2011
07 Jan 2021, 12:01
DSTv (Multichoice) - Pathetically Useless
On or about the 23rd December 2020 and after an absence of ten years as a subscriber, I decided to once again subscribe to DStv (Multichoice).
I went through the usual mundane issues of getting a dish installed and purchasing a new decoder. I contacted DSTv (Multichoice) to "get connected" and was given the prorate amount to pay via EFT and they sent me a Debit Order form to complete, sign and return. This is were things went pare-shaped.
The bank account details I gave them for the debit order is my business account which trades as a Sole Proprietor. I am the sole owner and signatory, yet they seem to have difficulty accepting or understanding this, despite three or more e-mails spelling out this to them and including bank statements to verify the fact. This resulted in me having to make a manual EFT payment on the 1st January and following this up with further correspondence to which I have yet to get the courtesy of a reply, response or call. As far as I am concerned, I am now doubting my sanity as to re-establishing the services of DSTv (Multichoice). Full of promises until they have your money and then the service is less than pathetic.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
07 Jan 2021, 12:09Hi Gavin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jan 2021, 12:09
Official
Hi Gavin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Jan 2021, 22:15Dear Gavin,
Please accept our sincerest apologies once again for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, your debit order details have been updated and will start to deduct from 01-02-2021 as requested.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Welcome back to DStv
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies once again for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, your debit order details have been updated and will start to deduct from 01-02-2021 as requested.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Welcome back to DStv
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jan 2021, 22:15
Official
Dear Gavin,
Please accept our sincerest apologies once again for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, your debit order details have been updated and will start to deduct from 01-02-2021 as requested.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Welcome back to DStv
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies once again for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, your debit order details have been updated and will start to deduct from 01-02-2021 as requested.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Welcome back to DStv
Kind regards,
Dstv: Hello Peter Team
Best regards,
GG
Gavin G's updateReviewer Update
08 Jan 2021, 06:08It is unfortunate that one has to revert to bad publicity on a forum such as this before one gets the action one deserves.
Within an hour of posting my dissatisfaction with DSTv (Multichoice) I had a call from one Amanda, who was most helpful and apologetic for the bad experience that I had endured. She went on to ensure me that my problem had been personally solved and that my debit order was now in place. Many thanks for your kind assistance Amanda. You are an asset to your company. Thank you.
Within an hour of posting my dissatisfaction with DSTv (Multichoice) I had a call from one Amanda, who was most helpful and apologetic for the bad experience that I had endured. She went on to ensure me that my problem had been personally solved and that my debit order was now in place. Many thanks for your kind assistance Amanda. You are an asset to your company. Thank you.
GG
Gavin G's update08 Jan 2021, 06:08
Reviewer Update
It is unfortunate that one has to revert to bad publicity on a forum such as this before one gets the action one deserves.
Within an hour of posting my dissatisfaction with DSTv (Multichoice) I had a call from one Amanda, who was most helpful and apologetic for the bad experience that I had endured. She went on to ensure me that my problem had been personally solved and that my debit order was now in place. Many thanks for your kind assistance Amanda. You are an asset to your company. Thank you.
Within an hour of posting my dissatisfaction with DSTv (Multichoice) I had a call from one Amanda, who was most helpful and apologetic for the bad experience that I had endured. She went on to ensure me that my problem had been personally solved and that my debit order was now in place. Many thanks for your kind assistance Amanda. You are an asset to your company. Thank you.