DSTV MultiChoice Pathetic Service

My name is Daylin Jaftha I have been with DSTV for about 5 years now. Recently I upgraded to compact plus and also got an explorer decoder. Monthly my package costs just under R700. However, EVERY month I am charged different amounts and NO ONE at DSTV can explain why. Recently is the worst...on the 24th of August 2019 I paid R1100 to MultiChoice and decided to take the rest of the credit as I paid extra and transfer it for my box office, two days later my services were disconnected stating I am owing a further 400! How is this possible when my package costs way less than that and I over paid when I paid R1100! No one at that useless call centre could tell me why. I called again and spoke to a different operator who stated a different story that I was owing an amount of R200 and also could not tell me why I owed that after I over paid. The call was cut again due to my airtime running out because let's not forget we must still pay hundreds of rands for airtime to log a complaint for a service we paid for and are not getting!!! I then loaded MORE airtime called again and this time spoke to a different operator who now stated that my account is actually paid up and I do have an existing credit as I over paid and she reconnected me. I asked her why the previous people spoke different stories and what was going on there and she stated she is not sure. 3 days later and MY SERVICES IS CUT AGAIN!!!!!! This is broad **************** and unfair to paying customers. How is DSTV "for the people" when they do this to us??? The service as well from the call centre is HORRIBLE I asked to speak to a manager and was left hanging on for over an HOUR at my OWN cost of airtime aswell!!! Still no call from a manager at MultiChoice, still no assistance and still no satisfaction for the money I have paid. My hard earned sweat and my kids are sitting without tv, it's pathetic. If I do not get this resolved I will be taking DSTV to task for this! PLEASE be careful of these guys people and question why you are being billed because CLEARLY something is going on at this place!!!!

Daylin Jaftha *** DSTV account number ***8