DSTV MULTICHOICE PATHETIC SERVICE

Good Day All,

I have recently decided to apply for the Price Lock plan with DSTV.

I app**** on the 16th March 2018, they needed to me send my Bank Statement and ID copy. I sent this on the 18th March. They rep**** to me saying I have been approved and that my package will be shipped out to me on the 19th March 2018.

On the 23 March 2018 I had not heard from them or recived any details for package being shipped. I then contacted the call centre and spoke to a lady who at 1st said she sees they are waiting for my bank statement and id copy. I then informed her that I had recieved an email 4 days before that confirming reciept and approval. She said she will then escalate this to why I have not recieved my package.

On the 27 March I had still not heard anything from DSTV, and I contact them in the morning before 9:30am, I spoke to a gentleman who informed me that he sees all is approved and he does not know why the courier has not picked up my package. He said he would escalate the issue again and he promised that he will call me back the same day with an answer.

At 16:30 I had no call back as yet, so I phoned them again and spoke to another gentleman I asked if I can speak to a spuervisor he asked If I can hold, I holded for almost 10minutes before he came back and said sorry there is no supervisor available. I told him about my issue and that I have been promised a few times that I will get feedbaxk and have not as yet. I told him I have phoned over the R110 airtime, trying to get this resolved, my phone died after that due to using up all my airtime. He did not even phone me back.

I am very upset en I am willing to pay a premium for this product but they are not willing to provide a premium service.

This is very upsetting and causes massive distruptions in my life.