Dstv ( multichoice) pathetic customer service !

Last month dstv has been disconnecting my service every week dispite my premiums been paid. I even made a payment of R18,00 the system wanted. Everytime I contact the call centre they all battled to resolve my issues. I was basically calling the latter company every week just to be told they dobt see what it happening with my account and instead I have a credit of R28.00. Finally month end I was debited an amount of R1325.00 which according to the the consultant I spoke to today the 11 of July 2019 said it was for an insurance, premium and the activation of my account. I wanted to rent a movie on my dstv box office , so I sent the message to the SMS number appearing on their box office rental and never got any response. I then send email then it bounced saying the adress is invalid following to that I sent the message to their whstsap platform and the system rep**** by saying "NON" . I immediately contacted dstv because I was fearing that they will then bill me 4 times for one and same movie. To my surprise the consultant is now telling me that my box office has been suspended and that he escalated my compain and I will br receiving a call withing two hours. It's now more than two hours an sitting next to my phone and wating for their phone call as promised but nothing is happening and yet I do not owe any single cent to them Their service is rather pathetic