BG
Betty G
1 reviews | Active since Jun 2020
03 Apr 2024, 08:20
DSTV Multichoice overcharging again.
My son downgraded my Dstv package some days ago -on my phone. It seemed to work. On the 1st April the channels changed and the package was downgraded to what I had asked for. Today I see that they have not only charged for the higher package but at the new higher price. I lost the channels according to my request but they are still charging for my old package and more. I have tried their number *** and it does not give the option to speak to anyone. I have also written to them. I am furious yet again at Multichoice.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Apr 2024, 08:24Hi Betty Grimmer,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Apr 2024, 08:24
Official
Hi Betty Grimmer,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
BG
Betty G's updateReviewer Update
03 Apr 2024, 08:36DSTV rep**** saying that they will contact me regarding my complaint. They usually do not do this, but in this case they had better. No wonder so many people are dropping DSTV.
BG
Betty G's update03 Apr 2024, 08:36
Reviewer Update
DSTV rep**** saying that they will contact me regarding my complaint. They usually do not do this, but in this case they had better. No wonder so many people are dropping DSTV.
BG
Betty G's updateReviewer Update
05 Apr 2024, 16:24DSTV-wakeup! You have downgraded my package as requested by me, but have still charged for my previous package plus the increase. Fix it. I can't believe that you can be so unprofessional. Do you have any respect at all for your customers? Apparently not. You cant take money for something you are not providing.
BG
Betty G's update05 Apr 2024, 16:24
Reviewer Update
DSTV-wakeup! You have downgraded my package as requested by me, but have still charged for my previous package plus the increase. Fix it. I can't believe that you can be so unprofessional. Do you have any respect at all for your customers? Apparently not. You cant take money for something you are not providing.