DSTV Multichoice - Over charging consumers

I’ve had a 12 month price lock package @ R799 per month which ended on the 1st December 2020, I had made an enquiry on the balance of my package and was told that on 08.11.20 I would be debited R826.50 as its the last payment for my December viewing. So technically, the amount of R826.50 paid was to allow to view for the whole of November until my next debit date which is 08.12.20

However, I signed up for the latest Black Friday Special of R999 x 12 months. I get an SMS on Sunday 06.12.20 that my account will be debited for R1276.53. my new decoder was only installed on Friday, 05.12.20. When I had called in today, 07.12.2020, the consultant advised me that the R999 was my monthly premium with which I am perfectly happy with, however, I am being charged a pro rata of R 276.53 for just 3 days. Is that even normal to pay that much for just 3 days.

DSTV Multichoice is ever ready to **** the consumer. i am not happy with the pro rata charge. its nearly ridiculous. Also, you need to educate your consultants on how to resolve a matter without just reading information from a screen. We can see the information quite perfectly on the app. WE need thorough explanation as to why you are just milking the consumer without a proper explanation. My account has always been paid on time and this is the service i received. Totally appalling!!!