DSTV (MULTICHOICE) NOT INTERESTED IN COMMUNICATION WITH CUSTOMERS

Each time that DStv (Multichoice) change the look of their web site, it makes it worse. I used to be able to download a receipt following my online payment. I have just made a payment and I cannot find where to download an invoice. There is no way to communicate with an individual at DStv (Multichoice). I have given up calling their number long ago. Facebook messenger indicates that you need to communicate via WhatsApp. WhatsApp does not have an option to interact with a “human being” and there is no option for an issue such as mine - to request a receipt for my payment.