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Eugene E
1 reviews | Active since Nov 2010
02 Jun 2020, 13:09
Dstv MULTICHOICE nonsense billing
I m on the family package ror R265 a month. A month ago they started charging me R465 for the package including reconnection fee which is total obsurde and they don't want to correct the amount saying that I owe them money for precious months but I have always paid the total month I always get by sms that they send . This is complete utter nonsense.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Jun 2020, 13:58Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Jun 2020, 13:58
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Jun 2020, 22:34Dear Eugene,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, our records indicate that your last payment was on the 9th of March, this then means that your next payment was due on the 2nd of April - your payment date. However, payment was not received and your viewing then continued until it was disconnected on the 11th of April. Also bearing in mind that as of the 1st of April, the Family package was adjusted to R279,00.
Now to have your services reconnected, you'll need to make a payment of R421.71 which will cover you for the period 02-06-2020 to 01-07-2020. Here is a breakdown of the total amount:
Overdue R92.71 (Viewing for 02-04-2020 to 11-04-2020)
Family Subs R279.00 (Viewing for 02-06-2020 to 01-07-2020)
Reconnection Fee R50.00
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, our records indicate that your last payment was on the 9th of March, this then means that your next payment was due on the 2nd of April - your payment date. However, payment was not received and your viewing then continued until it was disconnected on the 11th of April. Also bearing in mind that as of the 1st of April, the Family package was adjusted to R279,00.
Now to have your services reconnected, you'll need to make a payment of R421.71 which will cover you for the period 02-06-2020 to 01-07-2020. Here is a breakdown of the total amount:
Overdue R92.71 (Viewing for 02-04-2020 to 11-04-2020)
Family Subs R279.00 (Viewing for 02-06-2020 to 01-07-2020)
Reconnection Fee R50.00
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Jun 2020, 22:34
Official
Dear Eugene,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, our records indicate that your last payment was on the 9th of March, this then means that your next payment was due on the 2nd of April - your payment date. However, payment was not received and your viewing then continued until it was disconnected on the 11th of April. Also bearing in mind that as of the 1st of April, the Family package was adjusted to R279,00.
Now to have your services reconnected, you'll need to make a payment of R421.71 which will cover you for the period 02-06-2020 to 01-07-2020. Here is a breakdown of the total amount:
Overdue R92.71 (Viewing for 02-04-2020 to 11-04-2020)
Family Subs R279.00 (Viewing for 02-06-2020 to 01-07-2020)
Reconnection Fee R50.00
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, our records indicate that your last payment was on the 9th of March, this then means that your next payment was due on the 2nd of April - your payment date. However, payment was not received and your viewing then continued until it was disconnected on the 11th of April. Also bearing in mind that as of the 1st of April, the Family package was adjusted to R279,00.
Now to have your services reconnected, you'll need to make a payment of R421.71 which will cover you for the period 02-06-2020 to 01-07-2020. Here is a breakdown of the total amount:
Overdue R92.71 (Viewing for 02-04-2020 to 11-04-2020)
Family Subs R279.00 (Viewing for 02-06-2020 to 01-07-2020)
Reconnection Fee R50.00
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,