Dstv Multichoice Nightmare Services

I was on a price lock price for compact plus. I won a free upgrade for a month to premium in their wheel of happiness competition earlier this month. After two months they told me that because I am on a price lock plan option I can’t downgrade back to compact plus, it make sense for me but I continued paying the premiums. Last month they sent me an sms notifying of the amount to be debited on the debit order date and the premium double the usual monthly premium . When I enquired I was told reserved a payment on the 22 July which is not true because my debit order date is on the 26th, I even sent them an email with my bank statement confirming that the debit order for June was successful and there is no payment reversed on the 22 July. I was told that my matter will be attended too. They went to debit the incorrect amount on the 26th July and it was rejected because that was not what I have budgeted for. I made a manual payment for the normal premium on the 1st August then on the 2nd Multichoice stopped my viewing. I sent them an email complaining and they agreed to reconnect me while they investigate the wrong billing issue. While I am waiting for the outcome of the wrong billing issue, I get disconnected again and I am told I am owing over R1000 and I am being charged reconnection fees. I asked for the breakdown of the fees and why are they disconnecting me while they told me they are still investigating the wrong billing issue. This is the worst experience I have received from Dstv. We have to pay the price of their poor ineffective billing system.