Dstv MultiChoice is ripping us off

I signed up for Dstv access package on 11/04/2024. I was promised installation will take place in a week's time however that didn't happen. I called the MultiChoice contact centre atleast once monthly from May till July. Finally got installed on the 17/07/2024. I was not advised on how much to pay. Dstv tried to debit my bank account in May and June for the decoder that I did not receive. On Friday 03/08/2024 I called the MultiChoice contact centre cause the service was disconnected and they told me I was owing subscription for May and June while there was no installation. I spoke to Dive (Manager) at the contact centre and acknowledged the mistake from their side and advised it will take 48 hours to sort I got a message on my screen to pay an amount of R167 to get me online again. I paid R170 on the 05/08/2024 but still suspended. Called again today to try get this sorted and spoke to another team manager who promised to call me back to get me back online. From April to date it has been empty promises after another. These guys are ripping us off. I need an explanation and I would like to know how am I going to be compensated